Refund Policy

1. What this covers

This policy applies to one-time credit packs and Job Hunt subscription payments made on Requt, operated by Avinu Servicos de Tecnologia LTDA. Payments are processed by Paddle.com as merchant of record, and refunds are issued through Paddle to your original payment method where possible. Mandatory consumer rights and any greater rights under Paddle’s applicable policies take precedence over the limitations below.

2. Unused credits — 14 days

Within 14 days of a purchase, we refund the unused portion of that pack, pro-rated for any credits you have already spent. If none of the pack has been used, that means a full refund. Ask for it before you delete your account: deleting an account forfeits its remaining credits.

3. Consumed credits

Our voluntary unused-pack offer does not cover credits already spent. This exclusion does not apply where law or Paddle’s applicable policy entitles you to a refund, including for a defective service. Starting an outline draft spends 1 credit; completing or retrying that draft costs no additional credit. Discarding it does not automatically refund the credit. Video analysis spends 2 credits when its result is successfully saved. Importing a video from a Loom link, when imports are available, spends 1 credit when the download succeeds. That credit is not refunded if the analysis of the video later fails or you discard the video; a download that fails or that we refuse costs nothing.

4. Failed actions

A failed video analysis does not consume analysis credits; a Loom download credit already spent is not returned (section 3). If outline generation fails after a paid draft has been created, the draft remains available to retry without another charge. Contact us about incorrect charges or persistent failures so we can investigate and correct billing errors. You retain any applicable right to a refund for a service that does not work as described.

5. Subscription cancellation and refunds

Job Hunt renews monthly until canceled. Use “Manage subscription” in your Paddle receipt or visit Paddle support. Cancellation takes effect at the end of the billing period and stops future renewals. Previously granted credits remain in your open account. Cancellation alone does not refund a payment. Deleting your account is different: it cancels the plan immediately, and the account’s credits are lost with it.

The unused-pack offer above applies to one-time packs, not subscription payments. Subscription refund requests are assessed under Paddle’s applicable refund policy and consumer law, which may provide withdrawal rights for the initial payment or other qualifying payments. You can request a refund even after canceling.

6. How to request a refund

• Email comercial@avinu.tech from the address on your Requt account.
• Include the Paddle receipt or transaction number from your purchase confirmation email.
• You can also request a refund directly at Paddle support or through your receipt’s support link. Paddle processes approved refunds under its applicable policy and legal time limits; your bank’s posting time may vary.

7. Your statutory rights

Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country. For example, Paddle’s policy provides Brazilian consumers a seven-day unconditional withdrawal right and full refund, even if credits were used. Other countries have their own rules and conditions. See Paddle’s refund policy for applicable withdrawal rights, defect remedies and request procedures. Our additional unused-pack offer does not replace those protections.